Privacy Policy

1. Who we are

moova.pro and the Moova services are operated by Moova (“Moova”, “we”, “us”). We are responsible for the personal data described in this policy. You can reach us at hello@moova.pro.

2. What we collect

Information you give us

• Waitlist: your email address.
• Contact form (moova.pro/join): your name, email, country and role, and anything else you choose to add, such as your phone number, city, organisation or a note.
• Booking a call: calls are booked on a Google Calendar appointment page. Google processes the booking and shares with us your name, email and the time you picked.
• Messages: whatever you write to us by email or social media.

Information collected automatically on moova.pro

• moova.pro does not use cookies, advertising pixels or third-party analytics.
• We count visits anonymously: the date and time, the page or link used, the country (worked out by our hosting provider from the connection, without storing the IP address) and whether the device is a phone or a computer.
• When you join the waitlist we also keep a shortened browser identifier (user agent) to prevent abuse.
• Our hosting provider keeps standard technical logs for security and reliability.

Match content

When a club, tournament or organiser uses Moova to stream or record a match, we process the video, audio, scores, player names and player images that they provide or that are captured at the venue. We use them to produce the live broadcast, replays, highlights and clips for that customer. The club or organiser is responsible for informing players and spectators and for having the right to record and share the match.

3. Connecting your TikTok account

Moova lets clubs, organisers and players connect a TikTok account so they can publish the clips Moova produces for them, such as match highlights, straight to TikTok. This section explains exactly what happens with your TikTok data and your content.

What we access

Only after you log in with TikTok and approve it, we receive:

• your basic TikTok profile: your TikTok user ID for our app, display name and profile picture (user.info.basic);
• permission to upload videos to your account as drafts and, if you choose, to publish them (video.upload, video.publish).

We do not access your other TikTok videos, your followers, your messages, your likes or your viewing history.

What we do with your content

• We send to TikTok only the clips you select, with the caption and privacy settings you choose, at the moment you confirm. Moova never posts on your behalf without your action.
• Your profile name and picture are used only to show you which account is connected.
• The clips you post stay yours. The copy kept in your Moova library is deleted when you delete it or close your Moova account.
• We do not sell TikTok data, use it for advertising, or use it to train AI models.
• We do not share TikTok data with anyone, except with the service providers that host Moova, who process it only on our instructions.

Access tokens

TikTok gives us access tokens so we can carry out the actions you request. We store them encrypted, use them only for those actions, and delete them when you disconnect your account.

Disconnecting and deletion

• You can disconnect TikTok at any time from Moova, or from the TikTok app, under Settings and privacy, in the section that lists the apps connected to your account.
• When you disconnect, we delete your tokens and your TikTok profile data within 30 days. You can also ask us to delete them by writing to hello@moova.pro.
• Videos already published on TikTok stay on TikTok until you delete them there.

TikTok’s own handling of your data is covered by the TikTok Privacy Policy.

4. How we use personal data, and why

• To provide Moova to clubs, organisers and players who use it, including producing and publishing their content (performance of a contract).
• To answer you and schedule calls when you contact us or fill in the form (your request, and our legitimate interest in replying).
• To send you news about Moova when you joined the waitlist (consent, which you can withdraw at any time).
• To understand, in aggregate, how the website is used and to keep it secure (legitimate interest).
• To meet legal obligations.

5. Who we share it with

We do not sell personal data. We share it only with providers that help us run Moova, under contracts that limit their use to our instructions:

• Vercel (website hosting and private storage);
• Upstash (anonymous visit counts);
• Airtable (where we keep contact requests);
• Google (calendar bookings and email);
• TikTok, only when you connect your account and ask us to post.

We may also disclose data if the law requires it or to protect the rights and safety of our users and of Moova.

6. International transfers

Some of these providers process data outside your country, including in the United States. Where the law requires it, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses.

7. How long we keep it

• Waitlist and contact requests: until you ask us to delete them, or 24 months after our last contact.
• TikTok tokens and profile data: until you disconnect, then deleted within 30 days.
• Match content: for as long as the customer who owns it keeps it in Moova.
• Visit counts are anonymous and kept only in aggregate.

8. Your rights

You can ask to access, correct or delete your personal data, to restrict or object to how we use it, to receive a copy of it, and to withdraw any consent you gave. Write to hello@moova.pro; we answer within 30 days. If you think we have not handled your data properly, you can also complain to your local data protection authority.

9. Children

moova.pro and the Moova account features are not meant for children under 13, and we do not knowingly collect their data. Clubs and organisers who record matches with minors must have the consent required by law.

10. Security

We use encryption in transit, encrypted storage for access tokens, private storage for form submissions and access limited to the people who need it. No system is perfectly secure, and we will tell you if a breach affects your data as the law requires.

11. Changes to this policy

If we change this policy, we will update the date at the top. If the change is significant, we will tell you before it applies.

12. Contact

Questions or requests about your data: hello@moova.pro.